Refund & Cancellation Policy

At BookMyGPS, we strive to ensure our fleet customers and dealers receive top-tier telemetry service and reliable GPS hardware. This Refund & Cancellation Policy outlines the conditions under which refunds are issued and how you can cancel your subscription services.

1. GPS Hardware Returns

We offer a return and refund period for physical GPS hardware trackers (such as OBD devices, wired relays, and asset trackers) under the following terms:

• Return Window: You must request a return within 14 days of receiving the hardware package.
• Condition: Hardware must be unused, in its original packaging, and contain all manuals, cables, and SIM cards provided. Opened or installed hardware is subject to a 15% restocking fee.
• Shipping Costs: Customers are responsible for return shipping charges unless the device is verified as defective upon arrival (DOA).
• Defective Hardware: Hardware containing manufacturing defects is covered under our 12-month standard replacement warranty. Defective devices will be replaced free of charge or fully refunded.

2. Software Subscriptions

BookMyGPS cloud software access is billed on a recurring pre-paid monthly or annual subscription cycle.

• Monthly Subscriptions: Payments for monthly software plans are non-refundable. You can cancel your subscription at any time, and your tracking panel access will remain active until the end of the current billing month.
• Annual Subscriptions: If you cancel an annual contract early, you may request a pro-rata refund for the remaining unused months. The active months will be back-calculated at the standard monthly rate rather than the discounted annual rate.
• Trial Account: We recommend requesting a free demo dashboard account from our team to evaluate the software prior to purchasing a paid plan.

3. SIM Cards & Activation Fees

Pre-activated cellular IoT SIM cards provided with our tracking plans are programmed specifically for M2M communication. Activation fees, custom configuration setup fees, and cellular carrier subscription data charges for active billing months are non-refundable.

4. Processing Refunds

Once your returned hardware is received and inspected, we will send an email confirmation. If approved, the refund is processed immediately, and a credit will automatically be applied to your original payment method (Bank Transfer, Credit Card, or UPI) within 7 to 10 business days.

5. Service Cancellations

To cancel your telemetry server subscriptions or terminate a reseller dealer console, please submit a request to our billing desk at billing@bookmygps.com at least 5 business days before your next renewal invoice is generated.